ozarkav8r Posted March 4, 2022 Share Posted March 4, 2022 I just purchased the ultimate quickie Q1 plans assuming that I would be sent a download link. Can anyone confirm the process after one makes a purchase? Thank you, Kevin Quote Link to comment Share on other sites More sharing options...
zolotiyeruki Posted March 5, 2022 Share Posted March 5, 2022 If you don't hear anything, reach out to @Jon Matcho . He runs this place as well as quickheads. Quote Link to comment Share on other sites More sharing options...
ozarkav8r Posted March 5, 2022 Author Share Posted March 5, 2022 I tried emailing Jon but no reply. It's been a few years since I was part of the canard forum. Hopefully, everything is alright. If I don't hear back in a few days I guess I can contact my credit card company but would prefer to get what I paid for... Quote Link to comment Share on other sites More sharing options...
Anthony P Posted March 5, 2022 Share Posted March 5, 2022 The information will come. Just be patient. Many threads on this forum about wanting Quickie plans. I got them as well. 1 Quote Link to comment Share on other sites More sharing options...
Voidhawk9 Posted March 6, 2022 Share Posted March 6, 2022 Some people don't work over weekends, too. Quote Aerocanard (modified) SN:ACPB-0226 (Chapter 8) Canardspeed.com (my build log and more; usually lags behind actual progress)Flight simulator (X-plane) flight model master: X-Aerodynamics (GMT+12) Link to comment Share on other sites More sharing options...
ozarkav8r Posted March 6, 2022 Author Share Posted March 6, 2022 22 minutes ago, Voidhawk9 said: Some people don't work over weekends, too. Got it! However, it was ordered on a business day with no response. Just assumed it would be an automatic download after payment was made. No worries, I'll give a few more days... Quote Link to comment Share on other sites More sharing options...
Voidhawk9 Posted March 6, 2022 Share Posted March 6, 2022 A reasonable expectation these days. However sale of plans is by nature very low-volume, so automation may not have been implemented - it would explain this situation, at least. A bit more information from the vendor during and about the process might reduce the stress for all concerned! 1 Quote Aerocanard (modified) SN:ACPB-0226 (Chapter 8) Canardspeed.com (my build log and more; usually lags behind actual progress)Flight simulator (X-plane) flight model master: X-Aerodynamics (GMT+12) Link to comment Share on other sites More sharing options...
ozarkav8r Posted March 18, 2022 Author Share Posted March 18, 2022 I never got the plans I paid for and no reply from the vendor. I would encourage anyone contemplating placing an order to get a response from the vendor before paying. Although I can appeal to my credit card company to get my money back I would have preferred the product I paid for. Very disappointing... Quote Link to comment Share on other sites More sharing options...
Jon Matcho Posted April 6, 2022 Share Posted April 6, 2022 On 3/18/2022 at 10:53 AM, ozarkav8r said: I never got the plans I paid for... You actually did get a link to the plans during the checkout process, but this can be missed and so I will look to improve that flow. To revisit your digital purchases at any time, click the 'Store' link at the top, and then the 'Manage Purchases' menu item (or just click here: https://www.canardzone.com/clients/purchases/) On 3/18/2022 at 10:53 AM, ozarkav8r said: ...and no reply from the vendor. As far as I can tell the only place you reached out for support on your purchase is this thread. I did miss your first inquiry message here on the forum -- sorry about that -- and I will look to improve the flow of this purchase/checkout process. The opportunity to download is often missed. Thank you for your support and helping keep the lights on! Quote Jon Matcho Builder & Canard Zone Admin Now: Rebuilding Quickie Tri-Q200 N479E Next: Resume building a Cozy Mark IV Link to comment Share on other sites More sharing options...
ozarkav8r Posted April 6, 2022 Author Share Posted April 6, 2022 Hi Jon, I found the link and thank you for getting back with me. I'm glad you are doing okay! Kevin Quote Link to comment Share on other sites More sharing options...
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