TLCair

I'm glad you're all defending this person. Maybe that will keep him afloat.

I, however, was not looking for a handout. I ordered an item off a website, with the anticipation of a product being delivered. Even the worst websites SHIP PRODUCT UPON CHARGING.

That's what doesn't seem to sink in. I'm waiting, paid my money, and nothing.

My suggestion: BANNER the online website with a note about delays, and DO NOT put in the charge until the item ships. That's business.

Ok, I'm outta here.

Fair sky and winds, all.

Quote: He's probably sick and tired of people asking for handouts, like Drew mentioned. He used to write awesome articles about the things he sells. The

Thanks you two, but I think we live in a fast paced world now where things can get done both quickly and well. I don't expect any less. You can't be a curmudgeon and really think people will buy from you.

I'm perfectly happy to go elsewhere.

I noticed a thread on here from 2004, with people posting of bad experiences with RST Engineering. Why are they still in business?! Nothing has changed.

I ordered in Feb. After nothing arriving for 2 wks, I emailed. No reply. I called. Answering machine. Two more weeks. Nothing.

Finally I got through to a person. (a male) He said they were working on the item. I said "couldn't you have sent an updating email, or something? Come on, I was about to do a charge back because I wasn't getting any updates! ALL I wanted to know was what was going on".

Apparently Mr Man was having a bad day, because he just screeched "I'm refunding your money" and banged the phone down.

WOW.

That's how they treat customers? Really??

So I'm posting to every forum I find to advise avoiding these folks. It's not worth your time or aggravation.

Maybe you believe them to be good people, but unfortunately this is a business, and they have zero business acumen.

Hanging up on a customer is really something else. (please see my reply to previous post)

RST is a bit of a "mom & pop" setup. The owner, Jim Weir is VERY knowledgeable, but not always easy to reach.

 

I'd recommend keep trying. They're good people.

John

Do NOT order from these people. I put in an order in early Feb. Nothing for two weeks. I called and left answering machine messages- no reply. I emailed (from two different accounts, in case it was getting "lost") and no reply.

Finally reached someone (a male) exactly a month later. I asked about my item, and was told it was backordered. I said "come on, you couldn't send an email, anything? All I wanted to know was what was going on". The guy just got p*ssed and said "I'm refunding your money" and banged the phone down.

IS THAT HOW YOU TREAT CUSTOMERS??? GOOD TO KNOW!! And here's how I treat a vendor who does that: I post on every single forum I can find about my experience, to let others know that you will not receive your item, you will not be updated, and you will not be treated fairly.

Good luck to you RST!

Avoid this "mom and pop" bunch.

Just want to ask what are your experiences with RST Engineering?

The reason is I placed order with them more than 3 weeks ago and so far nothing. The lady I talked to took all my card info etc.. and said it would ship in couple of days. About 10 days after my order, since I didn't receive anything, I called couple times and finally left a message. Received no reply. Couple days later tried calling again - got the voice mail again.... decided to send email message... now it is another week and more messages later...and nothing.

 

Anybody got any ideas?????